Terms of Service
Last updated October 18, 2026
The service
ASOSurge provides app store keyword intelligence, competitor monitoring, AI-generated recommendations, and optional install and rating campaigns fulfilled by third-party partners. By creating an account or using the service, you agree to these terms.
Accounts and workspaces
You are responsible for activity in your workspace and for keeping your sign-in methods secure. You must be authorized to act for every app you add.
Plans and billing
Paid plans are billed in advance every 30 days until cancelled. An upgrade starts as soon as its payment goes through, and the unused, already-paid days of your previous plan are credited to your wallet. Downgrades and cancellations take effect at the end of the current paid period, and partial periods are not refunded. Charges are made by Tronix Solutions through Commas.
Campaigns and wallet
Campaigns are prepaid from your wallet, and each one shows its exact price before you approve it. Funds are held when you approve a campaign and captured when it starts. If a campaign is cancelled or not fully delivered, we review its final delivery record and credit the undelivered amount to your wallet. These credits are not automatic at cancellation; contact support@asosurge.com for the status of a review.
Store policies and your acknowledgement
Apple and Google set their own rules for how apps may be promoted. A store may treat install and rating campaigns as a violation of its policies, which can lead to ranking changes, app removal, or action against your developer account. You decide whether to run a campaign, and you accept that risk for your apps.
Rating campaigns
Where available, install campaigns and selected-star rating campaigns are quoted separately and fulfilled by third-party providers. You choose the star option before ordering. We do not write, sell, or publish written reviews. Neither a campaign option nor a provider's delivery report is an assurance that a campaign complies with app store policies.
Data
Keyword, ranking, and listing data in the service comes from public store information and partner sources. It is provided as is, for your internal use.
Refunds
Wallet funds are non-refundable once added, including any unused balance when you close your workspace. We refund a top-up only for a duplicate or mistaken charge, when we close your account without cause (the unused balance is refunded), or where the law requires it. Amounts a campaign does not deliver are returned to your wallet as credit, not to your card. Where consumer law gives you a right to withdraw from a purchase, you agree that wallet funds become available for use immediately and that this right ends once you add them. To report a charge error, contact support@asosurge.com.
Changes and termination
We may update these terms and will give notice when we do. You can close your workspace at any time.
Questions: support@asosurge.com